Jay Ostrowski describes how his telemental health platform, Adaptive Telehealth, offers modern features for well-reasoned clinicians. With expertise in HIPAA compliance, Jay created his platform to anchor therapists as they walk an unstable mental health tightrope. Choosing Adaptive as your telehealth home base accommodates your clients, while attuning to your practice goals.

In a notoriously digital age, the healthcare industry has been the newest convert to online, virtual, and distance-based telehealth technology. The National Committee for Quality Assurance (NCQA), the Alliance for Connected Care, and the American Telemedicine Association—with enthusiastic support from 22 experts on various points of the healthcare spectrum—have formed a synergistic Taskforce on Telehealth policy (TTP). The group recently launched a forward-thinking campaign that targets three fundamental categories:

1. The cost of telehealth service expansion (programmatic concerns).
2. Protections and safeguards for patients in remote environments (patient concerns).
3. Data flow, care integration, and quality control (system-level concerns).

Finding training for telephone counseling can be an exhausting, time-intensive process for clinicians. Knowing what to look for and why training is essential are key pieces of information for over-the-phone counseling. First, let’s start with what topics are essential for phone counseling—

• Legal considerations for telephonic counseling 
• Ethical implications when using a verbal-only clinical modality 
• How to keep your phone safe and HIPAA compliant? 
• What to know about crisis planning for phone counseling

Alison Connelly-Flores is a certified physician assistant and chief medical information officer at Urban Health Plan Inc. in New York City. The onset of COVID-19 triggered a last-minute IT whirlwind, leaving Alison scrambling to devise, develop, and demonstrate the effectiveness of telemedicine services for Urban Health Plan. Tasked with merging clinical and technological initiatives, Alison has worked around the clock to attain the federally qualified health center status for Urban Health Plan and remain financially competitive. 

Jorge Mastrapa, the co-founder of the cybersecurity company CySeSo, discusses his user-friendly approach to helping healthcare organizations feel more secure. As an MBA/PhD with an executive background in analysis, strategic development, and international business, Jorge brings a wealth of experience to his consultations. CySeSo helps organizations keep their patient data safe from predatory digital opportunists.

Most of CySeSo’s customers are individual practitioners or medium-sized healthcare companies seeking end-to-end cyber solutions. Issues range from security breaches to comprehensive disaster recovery scenarios. Regardless of their specific concerns, Jorge individualizes consultations to construct a security plan around the existing business. 

G Suite through Google can solve many of your technological needs as a provider. Telehealth Certification Institute is pleased to announce that we have created an in-depth course, "G Suite for Healthcare",  to help you better understand the use of G Suite as an integral part of your practice. Raymond Barrett of Telehealth Certification Institute and Mark Jones, Certified Google Expert, offer over 5.5 hours of instruction that addresses the capabilities of G Suite so that you can maintain security and remain ethically and legally compliant when you offer services as a healthcare provider. This professional guidance from the team of a telehealth expert plus a Google expert will quickly answer questions you have about how best to use the variety of products offered in G Suite.

HIPAA compliant video conferencing is when a HIPAA-covered entity meets all of the requirements of the HIPAA and HITECH laws when using video conferencing with clients.  The totality of HIPAA compliance is too large of a topic for this one article but we will cover specifically the HIPAA considerations of using video conferencing technology with clients.

Online counseling (aka video counseling, virtual counseling, etc.) can be an excellent way to receive mental health care, and its use is growing for many reasons. If you choose to go this route, here are six steps to a quality video-session with your mental health provider:

With the exception of writing letters or sending information via “snail mail”, we all generally communicate over  long distances by means of technology.  When counseling services are provided this way, they can be called “distance counseling”.

Some phone systems market themselves especially for healthcare organizations, and for good reason. Not all phone systems are the same. One error that clinicians (and therefore clinical practices) often commit is to take the technology they use in their personal lives and bring it into their healthcare practice,  assuming that it is adequate. Traditional phone lines and cellular service is quite secure. However, additional features such as voicemail, faxing, and texting bring added risks to healthcare information. Group practices and larger larger organizations utilize features such as setting on-call procedures, ring groups, automated attendants, and administrator control over all phone accounts. Clients put their trust in their healthcare providers to protect their private information. Using ordinary or traditional phone lines, voicemail, faxing, and texting can jeopardize patients’ sensitive information.