Comprehensive Resources for Clinicians, Clients, and Patients
In June of 2018, I provided a two-part (two-day) training on TeleMental Health at the University of North Florida as part of a grant project called CMHC CONNECT (Clinical Mental Health Counseling, Creating Opportunities Needed in North Florida for Educating Counselors through Technology). The project was funded by the Humana Foundation and held in partnership with UNF. According to the university’s follow-up summary, they “contracted with Telehealth Certification Institute, LLC to provide TeleMental Health Training for CMHC students and mental health providers with comprehensive information on the establishment and provision of TeleMental Health services to clients.
This week Raymond Barrett, CEO of Telehealth Certification Institute, had the opportunity to interview Lisa Wozniak, a professional marketing consultant and the founder/owner of Woz Marketing, which according to their website (wozmarketing.com) is “a social media marketing company dedicated to serving the needs of small business owners and medical professionals.” The full video of their conversation can be found below.
Ruby Blow, owner and operator of Atlanta-based Development Counts, provides clinical supervision, consultation, and training. Among her many licenses and certifications, Ruby is an Approved Clinical Supervisor (ACS). She has provided services since 2001 and increasingly, Ruby has seen a shift in the mode of services to electronic meetings (primarily via video conferencing) rather than in-person.
In this interview with Dr. Douglas Weiss, Ph.D., we discuss the impact that using technology has had with clients, the importance of being appropriately trained when providing treatment for sex addiction, and the way his specialty practice works in conjunction with other counselors who provide care for other conditions such as anxiety or depression.
Steven Levenkron, M.S., one of our alumni, is a groundbreaking and well-known psychotherapist specializing in anorexia, self-mutilation, OCD, and sexual abuse. He is the author of both fiction and non-fiction books which provide theoretical analyses in his areas of expertise. In a career that began in 1970, Levenkron has provided over sixty-thousand hours (and counting) of therapy and boasts a 90% recovery rate for his patients.
Ray Barrett of Telehealth Certification Institute, LLC recently sat with Steven Levenkron to discuss his years of experience and the success he has experienced when using technology in his treatment of patients. Levenkron has found that abuse victims are more open when care is provided at a distance. When those clients find themselves alone and in a secure environment and at no physical risk from others, they tend to open more quickly and disclose to the provider - hence, care and treatment begin much faster. For abuse victims, non-verbal communication (such as email) is the most effective for opening up, followed by audio (telephone), and video conferencing. The least effective style of meetings for this clientele is same-location sessions.
The process of billing can be a great hassle for providers, and risky business. Often telehealth providers do not know how to correctly bill for their services and sometimes create legal and ethical issues by billing incorrectly. Debbie Duran the owner of Mental Health Billing & Consulting in Louisiana shares from her 28+ years of experience billing for mental health providers.
Telehealth services help to ensure that patients are able to receive the care they need when they need it. Same day care is available from providers using services such as virtual visits or video visits. By minimizing travel time, extending availability, and increasing flexibility, caregivers can offer more opportunities for providing much-needed healthcare services.
Virtual counselors provide an array of online therapy options that include couples counseling, online marriage counseling, and online Christian counseling, to name just a few. Online therapists use a variety of mediums to communicate and "meet" with clients, providing the same standard of care as a traditional practice.
In January, 2019 the International Society for Telemedicine & eHealth published an article by Nathaniel Lacktman, Esq. and Dr. Neil Nerwich entitled, “Teleconsultation Services for the Mobile Workforce- Considerations and Guidelines for the Provision of Global Services in Compliance with Regulations and Best Practice Clinical Standards of Care.” The International Society for Telemedicine & EHealth (ISfTeH), founded in 2011, is a “nongovernmental and not-for-profit society that services primarily as the umbrella association for national Telemedicine and eHealth organizations,” advising on international standards and best practices for telemedicine.