Clinical Skills of Video Sessions
Enroll in the Online Self-Study course and complete it at your own pace.
3 CE hours available for behavioral health clinicians upon completion.
One poorly handled video session can erode trust in seconds. A client distracted by background noise, exposed to a privacy breach, or left adrift during a tech failure may not just question the session—they may question you. This course arms you with the clinical and technical skills to prevent those moments and ensure every video session builds trust, safety, and therapeutic momentum.
When clients choose telehealth, they’re entrusting you not only with their story but also with their safety, privacy, and comfort in a virtual space. This training shows you how to build confidence in your setup, strengthen therapeutic presence online, and navigate the unique challenges of video-based care.
Enroll in the 3 CE Online Self-Study for $120
Payment Options are listed at checkout
Raymond Barrett, LMHC, LPC, founder and CEO of the Telehealth Certification Institute, is your instructor. A nationally recognized leader in telemental health, Ray has helped write industry best-practice guidelines, shaped national certification standards, and trained over 40,000 clinicians worldwide. His expertise ensures that you’ll gain both the technical and therapeutic strategies necessary to succeed in video sessions.
Ray’s approach blends real-world demonstrations with clear, actionable guidance. You’ll see what works, what doesn’t, and how to prevent common pitfalls—so you can avoid costly mistakes and deliver the highest quality of care to your clients.
Throughout the course, you’ll explore how to prepare your clinical environment for virtual practice, set and maintain client expectations, manage technology breakdowns with confidence, and respond therapeutically to unexpected situations like privacy breaches or distractions. You’ll also learn best practices for sound, lighting, posture, gaze angle, documentation, and workflow—everything needed to conduct secure, ethical, and effective video sessions.
Instructor
Raymond Barrett, LMHC, LPC, is CEO and founder of the Telehealth Certification Institute, where he has developed more than 50 courses and trained thousands of clinicians and over 1,900 organizations in telehealth best practices. A licensed professional counselor and master trainer, Ray draws on his clinical, supervisory, and consulting experience to emphasize ethical, research-informed telehealth delivery. He continues to maintain a small private practice while ensuring TCI courses remain current, practical, and person-centered to support clinicians, clients, and the broader healthcare community.
Key Takeaways:
Master video session setup: Learn how to optimize technology, environment, and etiquette for professional, distraction-free sessions.
Deliver effective online care: Gain confidence in conducting complete, ethical, and clinically sound video or phone sessions.
Navigate tech and client challenges: Develop strategies to prepare clients for sessions and troubleshoot inevitable technological issues.
Why this course?
Led by a pioneer in telehealth: Ray Barrett helped shape national telemental health standards and continues to train thousands of clinicians worldwide.
Practical and actionable: Unlike theory-heavy courses, this training offers concrete skills you can implement in your very next session.
Trusted by professionals: Delivered through the Telehealth Certification Institute, an organization dedicated exclusively to equipping clinicians with best-in-class telehealth education.
Learning Objectives:
Describe the different technology and environments used when providing remote sessions
Demonstrate how to provide an effective video or phone session from start to finish.
Demonstrate how to prepare the client for a video or phone session and to address technological challenges.
Every client encounter is a test of trust. In telehealth, the smallest slip—poor sound, awkward camera angles, a missed privacy cue—can break that trust in ways that are hard to recover. Don’t let technology undermine the care you’ve worked so hard to master.
Enroll in Clinical Skills of Video Sessions today and ensure that your online sessions reflect the same professionalism, presence, and clinical excellence you bring to every room.
This course is Module 8 of the THTC Program and is a non-interactive self-study course. Instruction consists of 3 hours of video instruction and a post-test.
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Availability: From the time of registration, you have six months to access the coursework.
Who Should Attend: This course is intended for clinicians who provide behavioral health services.
Teaching Methods: This is a non-interactive, self-study course. Teaching methods for this course include recorded lectures, videos, a post-test, and a course evaluation.
How to attend: Directions for completing a course can be found by clicking here.
This program was recorded on June 11, 2020.
Testimonials
Bridgette Nalumu
Public health consultant, Green and Purple Consultancy Network
Lora Verley
Clinical Therapist, Bayless Integrated Healthcare
Jackie Tanna
Therapist, Region One Mental Health
Jackie Bell-Russell
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