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Confidently lead your telehealth team with strategic clarity, operational excellence, and technology fluency. This course equips current and aspiring Telehealth Directors, Managers, and Coordinators with the foundational knowledge and real-world tools they need to launch, grow, and sustain high-quality telehealth services.
Whether you're launching a new program, optimizing an existing one, or stepping into a leadership role, this comprehensive certificate course will guide you every step of the way—providing actionable insights that empower you to build successful, patient-centered telehealth systems.
Taught by a panel of seasoned experts—including Mitchell Fong, Director of Telehealth at Renown Health, and Amy Hermes, an experienced Telehealth Director—this training offers a rare blend of operational, clinical, and IT perspectives. With over a decade of combined leadership experience in telehealth innovation, strategy, and implementation, the instructors bring extensive knowledge and proven frameworks to the table.
The course walks you through key decisions and processes that matter—from staffing and technology selection to stakeholder engagement and sustainability. You'll learn not only what to do, but how to do it in ways that align with your organization's mission and long-term goals.
You’ll explore the essential elements of effective telehealth leadership, including program strategy, vendor management, technology evaluation, HIPAA compliance, team collaboration, funding, sustainability models, and policy development. Whether your focus is direct-to-consumer platforms, inpatient services, or rural access points, this course provides the operational blueprint to help you succeed.
Key Takeaways
Master telehealth leadership roles: Clarify the scope and responsibilities of Directors, Managers, Coordinators, Facilitators, and Consultants—and how they work together.
Build and sustain a program: Learn step-by-step strategies for selecting technology, managing vendors, and creating scalable, sustainable telehealth services.
Lead with clarity and collaboration: Develop a roadmap for strategic alignment, policy implementation, staff training, and stakeholder engagement.
Why this course?
Led by nationally recognized experts: Learn directly from leaders who have launched and sustained award-winning telehealth programs across diverse care settings.
Designed for real-world application: Go beyond theory with practical strategies, templates, workflows, and lessons learned from the field.
Built by a trusted CE provider: Telehealth Certification Institute has trained over 40,000 healthcare professionals and offers more than 180 specialized courses in digital care.
Learning Objectives
Define the roles of the telehealth coordinator, director, facilitator, and consultant
Explain how staff in different telehealth roles collaborate
Explain how to create a telehealth program strategy
Describe the steps involved in selecting telehealth technology for an organization
Describe how to work with vendors and how to acquire bids
Determine what should be included in contracts with technology vendors
List the criteria for evaluating telehealth technology
List key factors in developing a cohesive telehealth team, and ways to create organizational change to support successful telehealth programs
List the steps for receiving and responding to feedback on telehealth programs
Describe how to create, implement, increase adherence to, and decommission policies and procedures
List funding sources for telehealth services
List at least two ways to create a financially sustainable telehealth program
Describe the different technical support models (i.e: tier one supplied by a vendor, inside your organization, direct to consumer)
List the different types of technology hosting solutions and network considerations of each for your organization
If you're ready to lead your organization into the future of healthcare, this course offers the strategic insight, operational tools, and expert guidance you need to make it happen.
Add this course to your toolkit today and start transforming your telehealth program with confidence.
This is a non-interactive, self-study course and offers no continuing education credits.
Availability: From the time of registration, you have six months to access the coursework.
Who Should Attend: This course is intended for clinicians who provide behavioral health services.
Teaching Methods: This is a non-interactive, self-study course. Teaching methods for this course include recorded lectures, videos, a post-test, and a course evaluation.
How to Attend: Instructions for attending and completing a course can be found here.
In order to earn the THDC certificate, you must complete the full training and pass the qualifying exam.
Credit Hours = 0
This course does not offer continuing education credit hours, but it does offer 5.5 hours of detailed instructional content.
Participants may request a printed version of their certificate of completion to be delivered by mail. A shipping/handling fee of $6.95 will be charged per request. Shipping internationally may require an additional charge.
Mitchell Fong has been a healthcare professional for about a decade. Mitchell has a Molecular Biology degree, Masters degrees in Public Health, and an MBA. Mitchell's telemedicine journey began in 2012 when he began researching the need for Telehealth in Rural Nevada, which ultimately was the topic for his public health professional paper. As a public and population health professional, Mitchell has been able to help develop strategic plans for the community and is dedicated to his mission of improving the care for the community - no matter the size or disparities that exist. Mitchell has been creating the telehealth roadmap for Renown and the Northern Nevada and California regions with a focus on closing the care gaps in a state that ranks 7th in size but 48th in provider access. As Director of Telehealth at Renown Health, Mitchell has focused on strategic partnerships, program management, as well as innovation and development of the entire telehealth program in alignment with the Renown mission.
Renown is a multi-hospital system located in Northern Nevada and the largest not-for-profit healthcare network in Northern Nevada. Renown began their telehealth program in 2012 and have been delivering quality digital care to partners across the state and Eastern Sierra Nevada communities. Renown's vision is to make a genuine difference in the health and well-being of the people and communities they serve.
Amy Hermes is an experienced healthcare provider with a demonstrated history of successful innovation and leadership. Her experience includes 23 years of combined clinical experience as both an RN and a Women's Health Nurse Practitioner. Amy also has over four years of experience as a Telehealth Director. Amy's achievements in her role as a Telehealth Director include the development, launch, and oversight of five inpatient telehealth programs, two outpatient telehealth programs, a teletherapy program, and a direct-to-consumer telehealth app. Amy received her Bachelor of Science degree in Nursing from Midwestern State University, Women's Health Certification from the University of Texas Southwestern Medical Center in Dallas, and her Master of Science in Nursing with a focus on Executive Nurse Leadership from the University of Texas Medical Branch in Galveston.
Andrew Kauble is an experienced Information Technology leader at Renown Health, a multi-hospital system that is locally governed and locally owned. Renown is a not-for-profit integrated healthcare network serving northern Nevada, Lake Tahoe and northeast California and was an early adopter of telehealth in 2012. Andrew has a focus on collaboration, communication, and telehealth technologies and has spent over twelve years in the Information Technology field, with more than half of that in Healthcare IT specifically. His current priority is creating sustainable, efficient, and effective ways to deliver Healthcare through the use of Telemedicine equipment to underserved rural Nevada communities. Recently, he has achieved CompTIA Network+ and ITIL certifications and plans to continue furthering his education. Andrew enjoys spending his spare time with family and friends or on the track with the Reno Sports Car Club of America.
Raymond Barrett is the founder and CEO of the Telehealth Certification Institute, LLC (TCI). A licensed mental health counselor (LMHC and LPC), Ray is an innovator and leader in the field of telemental health. He’s an expert telehealth trainer, a respected speaker, and a trusted consultant.
Ray’s inspiration for TCI came from his clients that started asking him to conduct their therapy sessions over the phone. Ray had discovered a knowledge gap in mental health training. He wanted to fill that void with comprehensive and practical training in telemental health - so Ray created that training for himself and fellow clinicians.
Since 2014, TCI has delivered comprehensive telehealth training and consultation to a global network of more than 40,000 healthcare organizations and professionals. TCI now offers over 180 specialized courses, a vast array of telehealth resources, and ongoing free continuing education opportunities for telehealth providers. Among the most sought-after courses offered by TCI is the Telemental Health Training Certificate (THTC Certificate) program.
Ray played a significant role in developing the initial curriculum for the Board Certified Telemental Health credential (BC-TMH) for the Center for Credentialing and Education (CCE). He reviewed every training module. He helped draft content, including questions for exams. He even wrote and developed the initial draft of one of the training modules: Telemental Health Settings and Coordination of Care.
The American Telemedicine Association (ATA) - the most respected organization for telehealth - recently overhauled its guidelines. Ray was on the writing committee that developed Best Practices in Synchronous Videoconferencing-Based Telemental Health in March 2022.
In 2019, Ray participated in a task force for developing a clinical rating process for mobile apps designed to help treat depression. The recommendations were presented to ATA.
The Commission on Accreditation of Rehabilitation Facilities (CARF) is an independent, nonprofit organization that provides accreditation services worldwide at the request of health and human service providers. As part of the International Standards Advisory Committee (ISAC), Ray helped establish CARF’s standards for virtual services.
Ray also is a frequent speaker and consultant for professional organizations. He has presented for over 20 organizations since 2015.
Disclosure Statement: The instructor for this course receive compensation for their services. There are no reported conflicts of interest to disclose.
