CPT Code for TeleTherapy

The process of billing can be a great hassle for providers, and risky business. Often telehealth providers do not know how to correctly bill for their services and sometimes create legal and ethical issues by billing incorrectly. Debbie Duran the owner of Mental Health Billing & Consulting in Louisiana shares from her 28+ years of experience billing for mental health providers.

In this interview with Debbie, she shares the process of credentialing with insurance providers, identifies the correct people to contact, lists what to ask when verifying benefits, explains how to bill correctly including using the correct place of service and modifier, discusses how to credential with insurance companies when using a home office, how to get credentialed as a telehealth provider, identifies common legal risks, and describes how to select and work with a professional biller.
Debbie Duran provides billing services and consultation for providers in the states of Louisiana and Texas. You can reach her by phone or email: Phone: 985-415-9841 This email address is being protected from spambots. You need JavaScript enabled to view it.



  • Comment Link Beth Vanbeek Thursday, 08 July 2021 08:45 posted by Beth Vanbeek

    Hi Jodi Murray,
    With regard to billing, we are not experts or a definitive source of information, but we have some helpful tips listed in these articles: https://www.telementalhealthtraining.com/tag/billing
    Here is another resource about the modifiers needed for telehealth: https://www.mendfamily.com/telemedicine-billing-not-difficult-seems/
    Here is a page in particular to Medicare: https://www.cchpca.org/resources/covid-19-telehealth-coverage-policies

  • Comment Link Jodi Murray Tuesday, 06 July 2021 22:46 posted by Jodi Murray

    Pacific source is telling me that I am not using the appropriate code for billing telehealth services, but refuse to tell me what the correct code is. I am using 90837, place of service as a 2, and a modifier of GT (also tried with 95). They are telling me it is the incorrect CPT code. These are the codes I am using for every other insurance company and they are going through. Can you help me with this?

  • Comment Link Dr.. Leister Monday, 08 June 2020 16:58 posted by Dr.. Leister

    for telephone and face time mental health sessions, how do i need to code the 1500 billing form differently.

  • Comment Link Telehealth Support Thursday, 02 April 2020 11:01 posted by Telehealth Support

    @Dinora Theresa Shervington, We'd recommend taking a look at this. Many insurance carriers follow Medicare/Medicaid lead on billing for telehealth: https://telementalhealthtraining.com/new-telehealth-guide-for-billing-medicare

    However, it is essential to ask each carrier how they want you to bill for telehealth services.

  • Comment Link Dinora Theresa Shervington Wednesday, 01 April 2020 15:12 posted by Dinora Theresa Shervington


    I am a licensed marriage and family therapist and utilizing tele-health during the coronava virus.
    Is the place of services code 02 or 2

    Thank you in advance

  • Comment Link Marsha Molinari Thursday, 26 March 2020 13:03 posted by Marsha Molinari

    Thank you, in advance, for helping me with my questions. I am a LICSW currently providing phone and telehealth in the state of Minnesota. My understanding is that the "place of service code is 02, but do I need a modifier in that? Thank you in advance for any help you might be able to give.

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