Emergency Management Planning for Telehealth Services

Description

Emergencies don’t wait for office hours—and they certainly don’t pause for virtual settings. Clinicians providing telehealth services must be prepared to act decisively when crises arise remotely, balancing safety, ethics, and client autonomy.

This course offers mental and behavioral health professionals practical tools to prepare for and respond to emergencies in virtual care settings—so they can meet crises with confidence, not confusion.

Kelly Lannon, LPC, LCMHC, BC-TMH, CMCC, CGP, brings over a decade of experience in crisis intervention, veteran care, and risk mitigation. Alongside Telehealth Certification Institute’s founder Raymond Barrett, LMHC—an expert in telehealth training with a deep commitment to ethical virtual care—this course draws from real-world insight and evidence-based protocols.

Through a collaborative and culturally attuned lens, the instructors equip participants with methods to co-create individualized crisis plans with clients. The session focuses on helping professionals manage emergency situations while honoring client identity, capacity, and community context.

Participants will explore how crisis planning has evolved over time and how to build personalized response strategies in alignment with today’s best practices in telehealth. Attendees will also learn practical methods for identifying and accessing appropriate emergency and supportive resources in their clients’ local areas.

Key Takeaways:

• Build collaborative crisis plans: Learn how to partner with clients to create safety strategies tailored to their unique needs and contexts.
• Respond effectively in crisis situations: Evaluate appropriate actions in individual or group emergencies, particularly in virtual care settings.
• Identify supportive resources: Gain strategies for locating and connecting clients to appropriate emergency and ongoing support services.

Why this course?

• Practical and applicable: Focuses on real-world strategies for planning and responding to telehealth emergencies, grounded in clinical practice.
• Led by experienced professionals: Instructors bring extensive backgrounds in telemental health, crisis intervention, and ethical practice.
• Tools you can use immediately: Leave with actionable guidance and resource identification strategies to implement in your current work.

Learning Objectives:

• Identify what crisis management looks like, and discuss the importance of building collaborative plans with clients.
• Analyze types of crises, risks, and cultural considerations for individuals.
• Evaluate appropriate individual and/or group responses to crisis situations.

Even in moments of chaos, you can offer clarity. This course helps you prepare for the unexpected—so your clients can rely on you when it matters most.

Format and Access

This is a non-interactive, self-study program and consists of 1.5 hours of video instruction and a post-test.

Course Details

Availability: 

From the time of registration, you have six months to access the coursework.

Who Should Attend: 

This course is intended for clinicians who provide behavioral health services.

Teaching Methods: 

This is a non-interactive, self-study course. Teaching methods for this course include recorded lectures, videos, a post-test, and a course evaluation.

How to Attend: 

Course access and completion instructions.

Instructors and Disclosures

Instructors

About Kelly Lannon, LPC, LCMHC, BC-TMH, CMCC, CGP

Kelly Lannon is a Licensed Professional Counselor in GA and a Licensed Clinical Mental Health Counselor in NC. They obtained their MA in Community Mental Health Counseling from the University of Rochester. Kelly has spent more than 10 years working in crisis intervention and suicide prevention with the veteran and military populations. Over the past four years, they have been conducting silent monitoring of these services to ensure proper protocols and standards are being adhered to relating to mental and medical health, substance use, suicidal ideation, and risk of violence to others; ultimately ensuring risk mitigation and safety planning efforts are completed appropriately.

Additionally, Kelly’s work in private practice focuses on trauma and grief within the veteran and 2SLGBTQQIPAA communities. Their therapeutic approach stems from Existential and Humanistic therapies, while integrating approaches from Decolonization, Multicultural, and Interpersonal Counseling.

About Raymond Barrett, CEO, LMHC

Raymond Barrett is a licensed professional counselor and an expert telemental health consultant/founder of the Telehealth Certification Institute (TCI). A master trainer, Ray has released over 50 high-quality courses for thousands of clinicians and healthcare providers and trained 1,919+ organizations in telehealth.

When Ray’s first clients began asking for sessions over the phone, Ray quickly discovered a knowledge gap in telehealth training. Ray’s inspiration for TCI came from his desire for comprehensive and practical training in telemental health for both himself and fellow clinicians. Ray’s extensive review of telehealth research and literature, along with his virtual counseling, executive coaching, psychiatric assessment, and employee assistance program experience, contributed to his course design.

In a profession known for regulatory pressures, Ray emphasizes ethical telehealth delivery across the board. He continues to see a limited number of private practice clients and rigorously reviews telehealth developments to ensure his courses are up to date and meet industry-best standards.

Ray is committed to cultivating a compassionate, person-centered organization that supports clinicians, patients, and the greater healthcare community.

Disclosure Statement: 

The instructor(s) for this course receive compensation for their services. There are no reported conflicts of interest to disclose.

CE Hours

Credit Hours:

This course consists of 1.5 continuing education hours of credit.

Counselors:

Telehealth Certification Institute, LLC has been approved by NBCC as an Approved Continuing Education Provider, ACEP No, 6693.  Programs that do not qualify for NBCC credit are clearly identified.  Telehealth Certification Institute, LLC is solely responsible for all aspects of the programs.

Telehealth Certification Institute, LLC is recognized by the New York State Education Department's State Board for Mental Health Practitioners as an approved provider of continuing education for Licensed Mental Health Counselors. #MHC-0048.

Marriage and Family Therapists:

Many MFT licensing boards accept our courses or one of the approvals which we have from professional associations.  You can check with your board to determine if your licensing board would accept this course.

Telehealth Certification Institute, LLC is recognized by the New York State Education Department's State Board for Mental Health Practitioners as an approved provider of continuing education for licensed marriage and family therapists #MFT-0135.

Social Workers:

Telehealth Certification Institute LLC, #1609, is approved as an ACE provider to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Regulatory boards are the final authority on courses accepted for continuing education credit. ACE provider approval period: 05/02/2024 – 05/02/2027. Social workers completing this course receive 1.5 clinical continuing education credits.

Telehealth Certification Institute, LLC is recognized by the New York State Education Department's State Board for Social Work as an approved provider of continuing education for Licensed Social Workers #SW-0435.

Addiction Professionals:

This course has been approved by Telehealth Certification Institute LLC, as a NAADAC Approved Education Provider, for educational credits. NAADAC Provider #193104, Telehealth Certification Institute LLC is responsible for all aspects of the programming.

Psychologists:

Telehealth Certification Institute LLC is approved by the American Psychological Association to sponsor continuing education for psychologists. Telehealth Certification Institute LLC maintains responsibility for this program and its content.

Telehealth Certification Institute, LLC is recognized by the New York State Education Department’s State Board for Psychology as an approved provider of continuing education for Licensed Psychologists #PSY-0128.

Art Therapists:

Telehealth Certification Institute, LLC is recognized by the New York State Education Department's State Board for Mental Health Practitioners as an approved provider of continuing education for Licensed Creative Arts Therapists #CAT-0093.

Other Professionals:

This course qualifies for 120 minutes of instructional content as required by many national, state and local licensing boards and professional organizations.  Retain your certificate of completion and contact your board or organization for specific filing requirements.

This course is a non-interactive, online self-study.

Participants may request a printed version of their certificate of completion to be delivered by mail. A shipping/handling fee of $6.95 will be charged per request. Shipping internationally may require an additional charge.

Accommodations and Policies

Close Captioning is available for live webinars and recorded video presentations.

You can click on the following links to view our policies:

• Accommodations for Individuals with Disabilities.
• Cancellation Policy
• Grievance Policy
• Support Options
• Disclosure Statement