Establishing rapport in a telehealth setting can be challenging, yet it’s one of the most crucial aspects of delivering effective therapy. In traditional face-to-face sessions, therapists rely heavily on non-verbal cues, such as body language, eye contact, and even the subtle energy shared in a room. But what happens when those elements are removed or distorted by technology? How can you, as a therapist, ensure that your clients feel heard, supported, and connected with you through a screen?
This course is designed to help therapists overcome these unique challenges and build deeper, more trusting relationships with their clients in a virtual environment.
Led by Dr. Elizabeth Krupinski, participants will dive into the psychology behind virtual interactions and understand the subtle yet significant differences between in-person and online communication. They’ll learn how to convey warmth, empathy, and presence even when they're miles apart from their patient.
Through engaging video instruction and expert guidance, participants will explore the nuances of non-verbal communication through video, such as facial expressions, tone of voice, and intentional eye contact, so they can replicate the natural flow of an in-person session. They'll also learn how to use technology as a tool, not a barrier, adapting their communication style and setting up a professional and welcoming virtual space to ensure clients feel at ease the moment they log in.
By the end of the course, you will have a renewed confidence in your ability to build rapport with clients online, ensuring that your therapeutic relationships remain as strong, supportive, and effective as they would be in person. Whether you're new to telehealth or a seasoned clinician looking to enhance your virtual practice, this course offers practical strategies and insights to help you build rapport and deepen your connections with clients online.
Register today and transform the way you connect with clients through a screen.
This is a non-interactive self-study course recorded from a live webinar presented by Dr. Elizabeth Krupinkski.
Instruction consists of 1 hour of video instruction and a post-test.
Learning Objectives:
- Describe technology's role in establishing rapport in telehealth encounters
- List ways to prepare patients for telehealth encounters
- Demonstrate how to frame telehealth encounters to increase patient acceptance
From the time of registration, you have six months to access the coursework.
Dr. Elizabeth A. Krupinski, PhD
Dr. Elizabeth Krupinski is a professor and Vice-Chair for Research at Emory University in the Departments of Radiology and Imaging Sciences at Emory University School of Medicine in Atlanta. She received her Bachelor of Arts from Cornell University in Ithaca, New York; her Master of Arts from Montclair State University in Montclair, New Jersey; and her Doctorate from Temple University in Philadelphia. All of her degrees are experimental psychology. Her interests are in medical image perception, observer performance, medical decision making, and human factors. Dr. Krupinski is Associate Director of Evaluation for the Arizona Telemedicine Program and Co-Director of the Southwest Telehealth Resource Center. She has published extensive research in these areas, and she has given presentations at national and international conferences. She is past chair of the SPIE Medical Imaging Conference, past president of the American Telemedicine Association, President of the Medical Image Perception Society, and past chair of the Society for Imaging Informatics in Medicine. She serves on a number of editorial boards for both radiology and telemedicine journals, and she is the co-editor of the Journal of Telemedicine & Telecare. Dr. Krupinski serves regularly as a grant reviewer for the NIH, DoD, TATRC and other federal, state, and international funding agencies, and she has served as a member of a number of FDA review panels.
Credit Hours: This course consists of 1 continuing education hour of credit.
Counselors: Telehealth Certification Institute, LLC has been approved by NBCC as an Approved Continuing Education Provider, ACEP No, 6693. Programs that do not qualify for NBCC credit are clearly identified. Telehealth Certification Institute, LLC is solely responsible for all aspects of the programs.
Telehealth Certification Institute, LLC is recognized by the New York State Education Department's State Board for Mental Health Practitioners as an approved provider of continuing education for Licensed Mental Health Counselors. #MHC-0048.
Marriage and Family Therapists: Many MFT licensing boards accept our courses or one of the approvals which we have from professional associations. You can check with your board to determine if your licensing board would accept this course.
Social Workers: Telehealth Certification Institute LLC, #1609, is approved as an ACE provider to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Regulatory boards are the final authority on courses accepted for continuing education credit. ACE provider approval period: 05/02/2024 – 05/02/2027. Social workers completing this course receive 1 clinical continuing education credit.
Telehealth Certification Institute, LLC is recognized by the New York State Education Department's State Board for Social Work as an approved provider of continuing education for Licensed Social Workers #SW-0435.
Addiction Professionals: This course has been approved by Telehealth Certification Institute LLC, as a NAADAC Approved Education Provider, for educational credits. NAADAC Provider #193104, Telehealth Certification Institute LLC is responsible for all aspects of the programming.
Psychologists: Telehealth Certification Institute LLC is approved by the American Psychological Association to sponsor continuing education for psychologists. Telehealth Certification Institute LLC maintains responsibility for this program and its content.
Telehealth Certification Institute, LLC is recognized by the New York State Education Department’s State Board for Psychology as an approved provider of continuing education for Licensed Psychologists #PSY-0128.
Art Therapists: Telehealth Certification Institute, LLC is recognized by the New York State Education Department's State Board for Mental Health Practitioners as an approved provider of continuing education for Licensed Creative Arts Therapists #CAT-0093.
Other Professionals: This course qualifies for 60 minutes of instructional content as required by many national, state and local licensing boards and professional organizations. Retain your certificate of completion and contact your board or organization for specific filing requirements.
This is a non-interactive, self-study course.
To receive your certificate of completion you must complete the course in its entirety.
To complete an Online Self Study Course, one must register, log in, select the My Courses option from the menu items, click the Course Title, complete all of the modules, complete and pass the post-test(s), and complete the course evaluation.
A grade of at least 80% or more is required to pass the post-test. Retaking the post-test is possible until the participant is able to pass the test.
Psychologists and other professionals seeking CE credit through our approval with the American Psychological Association are asked but not required to complete the course evaluation before obtaining their certificate of completion, however passing a post-test for online self-study courses, and submitting one's attendance for live on-site and live webinars is required.
You can download or print your certificate of completion by logging into your account, navigating to the course by selecting the My Courses option from the menu items, clicking the Course Title, scrolling to the Certificate of Completion section, and clicking on the Certificate of Completion link to either download it or print it.
Participants may request a printed version of their certificate of completion to be delivered by mail. A shipping/handling fee of $6.95 will be charged per request. Shipping internationally may require an additional charge.
Directions for completing a course can be found by clicking here.
This course is intended for clinicians who provide behavioral health services.
This is a non-interactive self-study course. Teaching methods for this course include recorded lectures, videos, a post-test, and a course evaluation. The courses may include required reading.
