Walking the Ethical Line in Providing Telemental Health Services

Description

When you provide therapy through a screen, you're not just clicking “Join Session”—you’re stepping into a minefield of ethical risk.
In telemental health, every decision you make—about platforms, privacy, supervision, or even texting a client—has ripple effects. A single misstep can compromise confidentiality, blur boundaries, or expose you to legal action. But when done right, telehealth becomes a powerful tool for connection, access, and healing. This course shows you how to walk the ethical line with skill, confidence, and care.

Learn how to meet your professional obligations with clarity in an ever-evolving digital landscape. This self-paced CE course invites you to strengthen your clinical decision-making and boundary-setting skills through practical, real-world insights.

Latasha Matthews, LPC, CPCS, CPLC, CAMS—known nationally as America’s Emotional Wellness Expert—brings deep expertise in boundary setting, supervision, and emotional health. As a clinical director, legal consultant, and seasoned national speaker, Latasha equips clinicians with the tools to navigate ethical complexities with courage and compassion.

Through authentic storytelling, relatable case studies, and structured guidance, Latasha teaches behavioral health professionals how to make sound ethical decisions in the virtual space—especially when cultural differences, blurred boundaries, and supervisory challenges are in play.

This course explores best practices for technology use, maintaining clinical boundaries, informed consent, supervision, cultural competence, emergency protocols, social media policy development, and more. Participants will also examine real-world ethical dilemmas and develop a framework for making difficult decisions in telemental health.

Key Takeaways:

• Ensure safety in telemental health: Implement policies and practices that protect clients, supervisees, and supervisors across all telehealth settings.

• Navigate ethical dilemmas with confidence: Learn how to identify and respond to boundary issues, gray areas, and emerging risks in clinical technology use.

• Embrace cultural competence online: Recognize the impact of cultural differences on telemental health and adjust your practices to meet diverse client needs.

Why this course?

• Practical and relevant: This course addresses the exact challenges clinicians are currently facing in the field of virtual care and supervision.

• Expert-led instruction: Instructor Latasha Matthews combines clinical, supervisory, and legal insight to deliver a training that is comprehensive and inspiring.

• Backed by a trusted CE provider: Telehealth Certification Institute is dedicated to equipping healthcare professionals with high-quality, ethically grounded education that empowers better care.

Learning Objectives:

• Explain how to secure safety for clients, supervisors, and supervisees in the context of TeleMental Health.

• Explain the importance of considering the impact that culture differences when providing telemental health

• Analyze ethical dilemmas clinicians face surrounding boundary setting with respect to utilizing technology with clients in clinical practice.

By the end of this course, you’ll be better prepared to walk the ethical line with clarity, professionalism, and heart—no matter where your clients log in from. Take the next step toward ethical excellence in your telehealth practice.

Add this course to your cart to begin learning instantly.

Format and Access

This is a non-interactive, self-study course that consists of 3.5 hours of video instruction and a post-test.

Course Details

Availability: 

From the time of registration, you have six months to access the coursework.

Who Should Attend: 

This course is intended for clinicians who provide behavioral health services.

Teaching Methods: 

This is a non-interactive, self-study course. Teaching methods for this course include recorded lectures, videos, a post-test, and a course evaluation.

How to Attend: 

Course access and completion instructions.

Instructor and Disclosures

Instructor

About Latasha Matthews, LPC, CPCS, CPLC, CAMS

Latasha Matthews is the Clinical Director and founder of Illumination Counseling and Coaching. She is a Licensed Professional Counselor and Clinical supervisor. She has become known as America’s Emotional Wellness Expert as a result of her work providing guidance and support as it relates to the importance of emotional wellness.

Latasha is a Best Selling author of  The Dumping Ground and she's excited to share the Dumping Ground movement with the world. She has spoken throughout the United States sharing the importance of boundary setting as a key component to good emotional health. She has inspired corporations, fitness centers, and churches with her raw authenticity in sharing her personal story of poor boundary setting. Her efforts have induced hope, energy, and mind-changing perspectives which has caused persons to live a more fulfilling life.

Latasha is passionate about leaving participants gifted with the art of saying ""NO"" and the freedom to say Yes to things that bring them joy.

Latasha Matthew's instructor infomration.

Disclosure Statement: 

The instructor(s) for this course receive compensation for their services. There are no reported conflicts of interest to disclose.

CE Hours

Credit Hours:

This course consists of 3.5 ethics continuing education hours of credit.

Counselors:

Telehealth Certification Institute, LLC has been approved by NBCC as an Approved Continuing Education Provider, ACEP No, 6693.  Programs that do not qualify for NBCC credit are clearly identified.  Telehealth Certification Institute, LLC is solely responsible for all aspects of the programs. 

Telehealth Certification Institute, LLC is recognized by the New York State Education Department's State Board for Mental Health Practitioners as an approved provider of continuing education for Licensed Mental Health Counselors. #MHC-0048.

Marriage and Family Therapists: 

Many MFT licensing boards accept our courses or one of the approvals which we have from professional associations.  You can check with your board to determine if your licensing board would accept this course.

Telehealth Certification Institute, LLC is recognized by the New York State Education Department's State Board for Mental Health Practitioners as an approved provider of continuing education for licensed marriage and family therapists #MFT-0135, effective May 8, 2025.

Social Workers:

Telehealth Certification Institute LLC, #1609, is approved as an ACE provider to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Regulatory boards are the final authority on courses accepted for continuing education credit. ACE provider approval period: 05/02/2024 – 05/02/2027. Social workers completing this course receive 3.5 ethics continuing education credits.

Telehealth Certification Institute, LLC is recognized by the New York State Education Department's State Board for Social Work as an approved provider of continuing education for Licensed Social Workers #SW-0435.

Addiction Professionals:

This course has been approved by Telehealth Certification Institute LLC, as a NAADAC Approved Education Provider, for educational credits. NAADAC Provider #193104, Telehealth Certification Institute LLC is responsible for all aspects of the programming.

Psychologists:

Telehealth Certification Institute LLC is approved by the American Psychological Association to sponsor continuing education for psychologists. Telehealth Certification Institute LLC maintains responsibility for this program and its content.

Telehealth Certification Institute, LLC is recognized by the New York State Education Department’s State Board for Psychology as an approved provider of continuing education for Licensed Psychologists #PSY-0128.

Art Therapists: 

Telehealth Certification Institute, LLC is recognized by the New York State Education Department's State Board for Mental Health Practitioners as an approved provider of continuing education for Licensed Creative Arts Therapists #CAT-0093.

Other Professionals:

This course qualifies for 210 minutes of instructional content as required by many national, state and local licensing boards and professional organizations.  Retain your certificate of completion and contact your board or organization for specific filing requirements.

This is a non-interactive, self-study course.

Accommodations and Policies

Close Captioning is available for live webinars and recorded video presentations.

You can click on the following links to view our policies:

• Accommodations for Individuals with Disabilities.
• Cancellation Policy
• Grievance Policy
• Support Options
• Disclosure Statement