School-Based Telehealth Training for Social Workers and Counselors

The COVID-19 pandemic has triggered an overhaul of school services, with many social workers and counselors switching from in-person counseling to telehealth. This transition can encourage safer student access to behavioral health services, but it can also increase the need for telehealth training. 

According to the policy group, Education Commission of the States, 1 in 6 children experience a mental health disorder in a given year—with over half forgoing proper treatment. Many students who received care pre-pandemic used school counseling offices as a safe space for processing emotional hardships. School social workers and counselors are now pivoting to provide the same standard of care virtually as they offered in person. 

Telemental health training helps school-based clinicians competently adapt their services to the virtual environment. School-based behavioral health professionals are responsible for assessing student safety, drafting treatment plans, and implementing evidence-based practices. But recognizing critical signs such as online bullying, abusive behaviors, or suicidality can be challenging via telehealth. 

In 2010, the National Association of Social Workers (NASW) Center for Workforce Studies released a report highlighting occupational challenges, rewards, and roles for school social workers. This report suggested that there is a huge need for school social workers to be adequately trained in telehealth. 

At the Telehealth Certification Institute, our courses cover critical competencies and address the unique needs of students at all academic levels. We offer telehealth training for behavioral health professionals serving elementary, middle, and high school populations. 


Elementary Counseling Course Highlights 

  • Confidentiality and ethical considerations
  • Academic support, future planning, and SEL (social and emotional learning)
  • Building relationships, connecting, and communicating
  • Developing a crisis response 
  • Self-care for providers 
  • 504’s and student disability rights


Middle School Counseling Course Highlights

  • Ethical considerations—confidentiality, FERPA, and other limitations
  • Connecting with support staff and teachers 
  • Crisis response and suicide assessment protocols
  • Assessments and connections with students and families 
  • Comprehensive school counseling in a virtual setting 
    • Individual counseling considerations
    • Norms and confidentiality for small group counseling sessions
    • Large group counseling sessions for middle school students


High School Counseling Course Highlights

  • How to document minute meetings and virtual check-in’s
  • Conducting a needs assessment
  • Appointments and counseling requests
  • Confidentiality and limitations in a virtual setting
  • Crisis response and suicide assessment (well checks)
  • Bullying and digital citizenship
  • Academic support, including organization, study skills, time management, and scheduling
  • College and career planning
  • Collaboration with support staff, such as backpack programs and school-based therapy
  • Warning signs and when to make referrals
  • Newsletters for staff morale, students, and parents
  • 504s in a virtual format (Zoom)


Regardless of which student population you work with, being an excellent telemental health provider requires knowledge and commitment. Thank you for continuing to serve your students and families with the highest professional standards. 

Please contact us if you have any questions about these courses or how we can assist your school or organization.

By Michael Tugendhat



Manatt, Phelps & and Phillips, LLP. (2020). Executive summary: Tracking telehealth changes state-by-state in response to COVID-19. (Description: an article written by a law firm that documents state and federal telehealth changes). Retrieved from here

NASW Center for Workforce Studies. (2010). Social workers in schools (kindergarten through 12th grade) occupational profile. (Description: a report conducted by the NASW that breaks down income, educational, and role data for school social workers). Retrieved from here

Rafa, A. (2019). Connecting students to mental health care through telehealth technology. (Description: a leading student health and education policy organization discusses the need for telehealth counseling). Retrieved from here

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The course was so informative and I was glued to my screen for the entire duration. I received so much knowledge concerning ethics in telehealth and I am greatly encouraged to read about all the standards and policies that pertain to my practice. Thank you!
Bridgette Nalumu
Public health consultant / Green and Purple Consultancy Network
It was one of the best courses I’ve attended; clear, well-structured, creative, transparent and professional! Bravo.
Elizabeth Tramonte, PsyD
Private Practitioner / Elizabeth Tramonte PC
The training was very informative, there was more in-depth information to the details of privacy and HIPAA on an electronic level that I was not aware of. The more technological part of it was new information to me.
Nellie Decker
Therapist II / Yakama Nation Behavioral Health
Very informative training, instruction was clear and easy to follow
Jill Bogan-El
This course was extremely helpful understanding the legal requirements for interstate telehealth counseling.
Donald Kirk Henderson
Licensed Professional Counselor / Milestone Family Resources
Easily one of the best online or in-person workshops I have ever attended. The information was unbelievably relevant to current practice with our students doing e-learning and having to provide online therapy and support. Thank you so much for this workshop and the information.
Vincent Amador
School Psychologist / Thornridge High School
The training was well structured and presented by a knowledge individual. Information shared in the training was useful, clear, and concise and can easily be incorporated into future practice techniques.
Dora Falls
LPC, MAC Private Practice - / Private Practice
I really gained a deeper understanding of Telehealth. I think this course helps pave the way for success in our field. This was very convenient. I am so blessed to take a course like this during the crisis we are facing as a nation. This course really helps me perform at a high level for my job. THANKS!!!!!!!
Jackie Tanna
Therapist / Region One Mental Health
This course is more comprehensive than all the other HIPAA courses I've taken combined.
Michelle R. Gould, LMHC
Mental Health Counselor
Educational and informative content that was easy to follow and comprehend.
Scott Lipp, Ph.D., LMHC, LAC, NCC
Licensed Mental Health Counselor; Adjunct Professor / Greater Things, LLC; Florida Atlantic University
Brillant concept and a great way to support counselors as they transition into on-line therapy/services.
Bianca Abrams
License Professional Counselor / The Wellness Institute of Atlanta
Vey helpful and user friendly. Most importantly informative. Very good information to enhance an individual's practice.
La Keicia Boyd
Licensed Professional Counselor / Private Practice
Very informative. I learned things that I wasn't aware of about state laws!
Tamara Coleman
Counselor / Tamara Coleman Counseling LLC
This course was very informative and very relevant to today's telehealth practices!
Keith Ayson
Housing Case Manager / Bridgeways
This was quite beneficial. You explained well at a comfortable pace and you provided sufficient details for me to develop an Emergency Management Plan. Thank you!
Thank you for an informational, relevant course to help me obtain my TMH certificate. Excellent presentation.
Tomica Horton
counselor/therapist / Jodi Province Counseling Services
I learned a lot in this course and will put what I learned into practice when I move my home office space.
Raymond Corbo
Clinical Supervisor and Counselor / Redeemer Counseling Services
I took the Board Certified-TeleMental Health Provider Training Certification Course in 2018, I feel so lucky to have found the TeleHealth Certification Institute. It's a top notch training center which has continued to provide me with tools and the knowledge to grow my private teletherapy practice. I recently participated in the TeleMental Health Preparedness Summit 2020 and was definitely not disappointed. The excitement and enthusiasm from the participants and TeleHealth Certification Institute staff is contagious. I've been inspired, since, to look into taking more courses, and joined their FaceBook group. I will likely join their consultation group in the near future. I don't believe there is another training institute out there that is as good as this one for everything telebehavioral health. Thank you Ray! You are a visionary!
Larissa Golloub, LCSW-R
Psychotherapist, solo practitioner / Larissa Golloub, LCSW
Amazing and relevant information conveyed over excellent format. This is a professional organization worth joining.
Summer Allan Wilson LCSW-S; Nationally Certified TFCBT
Pediatric Psychotherapist / East Texas Family Guidance Center

The course was very detailed and informative. It covered everything that is necessary to work with Tele mental health.

Cynthia Allison
Mental health Counselor / Friendly Therapy LLC
Very informative! Well organized! Takeaway- protect yourself- know your ethical code and standards/ be insured.
Brenda Staerker
Private practice / Thaxton Holistic Wellness
This course was very interesting and allowing me to understand the way telementalhealth services need to work correctly.
Patricia A Hill
Mental Health Counselor II and LCDC, MAC / Central County Services
Great, course. Really helped me during this challenging time to connect with students.
Priscilla Robinson
School Counselor / Baltimore County Public Schools
Wonderful free training. Helpful discussion on how to aid clients in breaking out of the negative thought trap.
Jaime Wright
Necessary technological guidance!
Frances D Murdock
Very well done. Encourages active engagement in telemental health process while guiding effectively.
Chris Brotherton
Marriage and Family Therapist / Addiction Counselor / Brotherton Counseling LLC
This course is providing me with valuable information that will be helpful in providing competent and effective services for clients.
Nancy Sweet-Holp, LMSW
Therapist / Liberty House of Albany
This course was eye opening and highlighted some definite areas for improvement to better address emergency management planning.
Nikkita Scott
Director of Counselling & Student Activities / Bbermuda College
Courses were very informative! Extremely helpful!
Carron D. Alexander
LPC / Premier Counseling Services