Telephonic Case Management

Great insights on telephonic case management from a true expert.

In this interview, Mrs. Mettina Carroll, who is a telephonic case manager for a global health insurance company, shares her wealth of experience in the use of technology in healthcare. Mrs. Carroll covers how using technology for accessing resources and communication allows her to effectively connect patients to needed services, overcome the barriers of patients' disabilities, collaborate with other healthcare providers, coordinate care, and increase patient engagement. She also shares insights on verifying patient's identity, setting up a secure home office, and understanding patients' cultures. This is very helpful information for any telehealth clinician.