This course does not offer CE Credits. The same course is available for purchase and offers 1.5 CE hours for behavioral health clinicians. See "related products" below.
When working with multiple clients in the same session, poor documentation isn’t just an inconvenience—it’s a liability. Couple and family therapists practicing via telehealth face unique challenges that demand new standards of clarity, compliance, and coordination.
Even seasoned clinicians can fall into documentation pitfalls that threaten the quality of care, privacy, or reimbursement. This course helps you identify those blind spots and offers practical, legally sound strategies to strengthen your documentation and protect your practice.
Dr. Katherine Hertlein, PhD, is a nationally recognized expert in couple and family therapy with a prolific academic record and a passion for bridging clinical practice and technology. She has co-authored the telebehavioral health competencies used across behavioral health disciplines and developed the first cross-cultural framework on how technology impacts relationships. Her deep understanding of the ethical, clinical, and systemic complexities of telebehavioral health makes her uniquely qualified to guide clinicians through documentation best practices.
In this course, Dr. Hertlein takes a direct, skills-based approach to the realities of telehealth documentation, offering real-world examples, checklists, and strategies to help you align your clinical records with competency-based expectations. Her goal is to help you document with precision and confidence—whether you’re serving a couple in crisis or a family navigating generational trauma.
You’ll explore the top three documentation errors made in Telebehavioral health (TBH) sessions with couples and families, clarify your ethical and regulatory obligations under the telebehavioral health competencies, and implement practical tools like electronic communication policies and asynchronous documentation strategies. You'll also examine the nuances of multi-client consent, billing practices, and technology integration in a systems-based framework.
Key Takeaways:
Avoid Common Pitfalls: Learn to recognize and correct frequent documentation mistakes that can compromise care or compliance.
Understand TBH Competencies: Grasp the legal and clinical documentation requirements in telebehavioral health, including multi-client scenarios.
Implement Effective Strategies: Apply practical documentation strategies aligned with telebehavioral health competencies to streamline your sessions.
Why This Course?
Specialized for Systems Work: Designed specifically for couple and family therapists navigating the complexity of multi-client telehealth sessions.
Led by a Leading Authority: Dr. Hertlein is one of the original developers of the telebehavioral health competencies and brings unmatched expertise to this topic.
Trusted by Clinicians: Offered by the Telehealth Certification Institute, known for exceptional continuing education that is practical, ethical, and relevant.
Learning Objectives:
List three common mistakes made by couple and family therapists in TBH documentation.
Describe the objectives within the TBH competencies dedicated clinical care and legal/regulatory issues as it pertains to documentation.
Describe strategies for documentation consistent with the TBH competencies.
This course gives you the tools and insights to elevate your documentation practices and meet today’s telehealth demands with clarity and confidence.
Add this course to your toolkit as part of your commitment to excellence and ethical care.
Format and Access
This is a non-interactive, self-study program and consists of an hour and a half of video instruction and an evaluation.
Availability:
From the time of registration, you have six months to access the coursework.
Who Should Attend:
This course is intended for clinicians who provide behavioral health services.
Teaching Methods:
This is a non-interactive, self-study course. Teaching methods for this course include recorded lectures, videos, a post-test, and a course evaluation.
How to Attend:
Course access and completion instructions.
Instructor
![Katherine Hertlein Headshot]()
About Dr. Katherine Hertlein, PhD
Dr. Hertlein earned her PhD at Virginia Tech and her master's degree from Purdue University Calumet. Across her academic career, she has published over 90 articles, 40 book chapters, and 12 books in the areas of couple therapy, infidelity, sex therapy, behavioral health, and the impact of technology on couple and and family relationships. Her contributions in sex therapy promote a paradigm shift in the treatment of sexual dysfunctions in couple relationships, are considered seminal texts, and used by couple and family therapy programs widely. Her contributions in the area of technology include the development of the core competencies for behavioral health which can be applied to all of the behavioral health disciplines, and the creation of the first comprehensive framework detailing the effect of technology on relationships which has been applied cross-culturally.
Disclosure Statement:
The instructor for this course receive compensation for their services. There are no reported conflicts of interest to disclose.
This course does not offer CE credits, just great content.
The same course is available for purchase and offers 1.5 CE hours for behavioral health clinicians. See "related products" below.
This course is a non-interactive, online self-study.
Participants may request a printed version of their certificate of completion to be delivered by mail. A shipping/handling fee of $6.95 will be charged per request. Shipping internationally may require an additional charge.
Close Captioning is available for live webinars and recorded video presentations.
You can click on the following links to view our policies:
This course was recorded 9/12/22
