The option of receiving mental health services through phone sessions helps clients overcome significant barriers to access. Graduate schools and clinical supervision do a great job preparing behavioral health clinicians to provide services when a client is with them in their office. However, there has been very little training in the ethical and clinical skills of providing behavioral health services when the client and clinician are not in the same location. This course extensively covers the ethical and clinical skills of providing phone sessions to your clients. The competencies of setting up the technology, the clinical setting, preparing the client, responding to technical issues, technology options, how to effectively use technology, communication skills specifically for phone sessions, and documentation are all covered in this course. Sample calls are provided that cover screening for fit, a client’s first session, and a crisis call with an established client.
- Describe the different technology and environments used when providing remote sessions
- Demonstrate how to provide an effective phone therapy session from start to finish.
- Demonstrate how to prepare the client for phone therapy and address technological challenges and telehealth session etiquette.
This course is Module 9 of the THTC Program.
From the time of registration, you have six months to access the coursework.
Raymond Barrett, CEO, LMHC, LPC, is a licensed professional counselor and an expert telemental health consultant/founder of the Telehealth Certification Institute (TCI). A master trainer, Ray has released over 50 high-quality courses for thousands of clinicians and healthcare providers and trained 1,919+ organizations in telehealth.
When Ray’s first clients began asking for sessions over the phone, Ray quickly discovered a knowledge gap in telehealth training. Ray’s inspiration for TCI came from his desire for comprehensive and practical training in telemental health for both himself and fellow clinicians. Ray’s extensive review of telehealth research and literature, along with his virtual counseling, executive coaching, psychiatric assessment, and employee assistance program experience, contributed to his course design.
In a profession known for regulatory pressures, Ray emphasizes ethical telehealth delivery across the board. He continues to see a limited number of private practice clients and rigorously reviews telehealth developments to ensure his courses are up to date and meet industry-best standards.
Ray is committed to cultivating a compassionate, person-centered organization that supports clinicians, patients, and the greater healthcare community.
Credit Hours: This course offers 2 credit hours
Counselors: Telehealth Certification Institute, LLC has been approved by NBCC as an Approved Continuing Education Provider, ACEP No, 6693. Programs that do not qualify for NBCC credit are clearly identified. Telehealth Certification Institute, LLC is solely responsible for all aspects of the programs.
Telehealth Certification Institute, LLC is recognized by the New York State Education Department's State Board for Mental Health Practitioners as an approved provider of continuing education for licensed mental health counselors. #MHC-0048. Approval renewal date: 1/31/2023
Marriage and Family Therapists: Many MFT licensing boards accept our courses or one of the approvals which we have from professional associations. You can check with your board to determine if this course would be accepted by your licensing board.
Social Workers: Telehealth Certification Institute LLC, #1609, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. Telehealth Certification Institute LLC maintains responsibility for this course. ACE provider approval period: 05/02/2021 – 05/02/2024. Social workers completing this course receive 2 clinical continuing education credits.
Telehealth Certification Institute, LLC is recognized by the New York State Education Department's State Board for Social Work as an approved provider of continuing education for licensed social workers #SW-0435. Approval renewal date: 2/28/2023
Addiction Professionals: Telehealth Certification Institute is an approved provider of continuing education by NAADAC, the Association for Addiction Professionals, provider #193104. Full attendance is required; no partial credit will be awarded for partial attendance.
Psychologists: Telehealth Certification Institute LLC is approved by the American Psychological Association to sponsor continuing education for psychologists. Telehealth Certification Institute LLC maintains responsibility for this program and its content.
Telehealth Certification Institute, LLC is recognized by the New York State Education Department’s State Board for Psychology as an approved provider of continuing education for licensed psychologists #PSY-0128. Effective 8/31/2021 – 8/31/2024
Art Therapists: Telehealth Certification Institute, LLC is recognized by the New York State Education Department's State Board for Mental Health Practitioners as an approved provider of continuing education for licensed creative arts therapists #CAT-0093. 7/21/2021 – 7/31/2024
Other Professionals: This course qualifies for 120 minutes of instructional content as required by many national, state and local licensing boards and professional organizations. Retain your certificate of completion and contact your board or organization for specific filing requirements
To receive your certificate of completion you must complete the course in its entirety.
To complete an Online Self Study Course, one must register, log in, select the My Courses option from the menu items, click the Course Title, complete all of the modules, complete and pass the post-test(s), and complete the course evaluation.
Psychologists and other professionals seeking CE credit through our approval with the American Psychological Association are asked but not required to complete the course evaluation before obtaining their certificate of completion, however passing a post-test for online self-study courses, and submitting one's attendance for live on-site and live webinars is required.
You can download or print your certificate of completion by logging into your account, navigating to the course by selecting the My Courses option from the menu items, clicking the Course Title, scrolling to the Certificate of Completion section, and clicking on the Certificate of Completion link to either download it or print it.
Directions for completing a course can be found by clicking here.
This course is intended for clinicians who provide behavioral health services.
Teaching methods for this course include recorded lectures, videos, a post-test, and a course evaluation. The courses may include required reading.