New Counselor Best Practices in TeleMental Health

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This course is restricted to participants from Concordia University Irvine.

Do not enroll unless you have been directed by your instructors.

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Description

***This course is restricted to participants from Concordia University Irvine. Do not enroll unless you have been directed by your instructors.

You only get one chance to make a first impression—especially in a video session. For new counselors stepping into the world of telemental health, the stakes are high: ethical boundaries, clinical effectiveness, and client safety all hinge on your ability to deliver care through a screen.

It’s no longer optional to “figure it out as you go.” This course offers a structured, practical roadmap to help you build confidence and competence in telehealth, ensuring your clinical work is just as impactful—and ethical—online as it is in person.

Raymond Barrett, LMHC, is the founder and CEO of the Telehealth Certification Institute and a nationally recognized expert in telemental health. With a career built on closing the training gap for clinicians providing remote services, Ray brings unmatched insight into what new counselors need to succeed in this fast-evolving landscape.

Ray’s approach is both practical and deeply informed by real-world experience. He combines professional ethics, telehealth standards, and client engagement strategies in a way that makes the material not only accessible but actionable. This course was developed specifically for post-graduate professionals at the beginning of their clinical careers—so you can learn it right the first time.

The course is organized into four essential modules that build a solid foundation for effective and ethical telemental health practice. The first module, Clinical Skills of Video Sessions, prepares counselors to optimize their virtual presence, manage the video environment, and conduct professional sessions from start to finish. The second module, Screening for Fit, equips participants to determine whether a client is appropriate for telehealth services by examining technological access, clinical needs, and risk factors. The third module, Emergency Management Planning, provides step-by-step guidance on developing safety plans and managing crises in both supervised and unsupervised settings. The final module, Ethics of Using Technology, explores the ethical standards and codes that govern telehealth, helping counselors navigate legal and professional responsibilities with confidence.

Key Takeaways:

• Practice ethically with confidence: Learn how to ensure you are operating within your professional scope, even in remote settings.
  
  
• Conduct sessions that work: Gain the skills to lead effective, structured, and clinically sound video sessions from start to finish.
  
  
• Protect your clients and yourself: Master safety planning and emergency management protocols for remote sessions, regardless of the setting.

Why this course?

• Trusted expertise: Learn from a pioneer who helped write the national best practices and credentialing standards in telemental health.
  
  
• Designed for new counselors: Unlike general CE courses, this one meets the unique needs and anxieties of early-career professionals.
  
  
• Backed by purpose and mission: Telehealth Certification Institute’s training is rooted in the values of excellence, integrity, and growth—ensuring you’re prepared to provide exceptional care.

Learning Objectives:

• Describe how to ensure you are practicing within your ethical guidelines and boundaries of competence when providing telemental health.
  
  
• Assess if a prospective and/or current client is a fit for telemental health services.
  
  
• Establish with the client an emergency management plan for each session in both a supervised and unsupervised environment.
  
  
• Describe the different technology and environments used when providing remote sessions.
  
  
• Demonstrate how to provide an effective video session from start to finish.

Whether you’re still adjusting to the virtual therapy room or preparing for your first telehealth client, this course provides the tools, structure, and reassurance you need to excel.

Enroll today and set the stage for a confident, compliant, and compassionate telehealth practice.

Course Details

Availability: 

From the time of registration, you have six months to access the coursework.

Who Should Attend: 

This course is intended for participants from Concordia University Irvine.

Teaching Methods: 

This is a non-interactive, self-study course. Teaching methods for this course include recorded lectures, videos, a post-test, and a course evaluation.

How to Attend: 

Course access and completion instructions.

Instructor and Disclosures

Instructor

About Raymond Barrett , LMHC

Raymond is the founder and CEO of the Telehealth Certification Institute, LLC (TCI). A licensed mental health counselor (LMHC), Ray is an innovator and leader in the field of telemental health. He’s an expert telehealth trainer, a respected speaker, and a trusted consultant.

Ray’s inspiration for TCI came from his clients that started asking him to conduct their therapy sessions over the phone. Ray had discovered a knowledge gap in mental health training. He wanted to fill that void with comprehensive and practical training in telemental health - so Ray created that training for himself and fellow clinicians. 

Since 2014, TCI has delivered comprehensive telehealth training and consultation to a global network of more than 40,000 healthcare organizations and professionals. TCI now offers over 180 specialized courses, a vast array of telehealth resources, and ongoing free continuing education opportunities for telehealth providers. Among the most sought-after courses offered by TCI is the Telemental Health Training Certificate (THTC Certificate) program. 

Ray played a significant role in developing the initial curriculum for the Board Certified Telemental Health credential (BC-TMH) for the Center for Credentialing and Education (CCE). He reviewed every training module. He helped draft content, including questions for exams. He even wrote and developed the initial draft of one of the training modules: Telemental Health Settings and Coordination of Care.

The American Telemedicine Association (ATA) - the most respected organization for telehealth - recently overhauled its guidelines. Ray was on the writing committee that developed Best Practices in Synchronous Videoconferencing-Based Telemental Health in March 2022.

In 2019, Ray participated in a task force for developing a clinical rating process for mobile apps designed to help treat depression.  The recommendations were presented to ATA.

The Commission on Accreditation of Rehabilitation Facilities (CARF) is an independent, nonprofit organization that provides accreditation services worldwide at the request of health and human service providers. As part of the International Standards Advisory Committee (ISAC), Ray helped establish CARF’s standards for virtual services.

Ray also is a frequent speaker and consultant for professional organizations. He has presented for over 20 organizations since 2015.

Disclosure Statement: 

The instructor for this course receive compensation for their services. There are no reported conflicts of interest to disclose.

CE Hours

Credit Hours: 

"New Counselor Best Practices in TeleMental Health" provides 5.5 continuing education credit hours (1 of which is ethics)

Counselors:

Telehealth Certification Institute, LLC has been approved by NBCC as an Approved Continuing Education Provider, ACEP No, 6693.  Programs that do not qualify for NBCC credit are clearly identified.  Telehealth Certification Institute, LLC is solely responsible for all aspects of the programs. 

Telehealth Certification Institute, LLC is recognized by the New York State Education Department's State Board for Mental Health Practitioners as an approved provider of continuing education for licensed mental health counselors. #MHC-0048.

Marriage and Family Therapists: 

Many MFT licensing boards accept our courses or one of the approvals which we have from professional associations.  You can check with your board to determine if this course would be accepted by your licensing board.

Telehealth Certification Institute, LLC is recognized by the New York State Education Department's State Board for Mental Health Practitioners as an approved provider of continuing education for licensed marriage and family therapists #MFT-0135, effective May 8, 2025.

Social Workers:

Telehealth Certification Institute LLC, #1609, is approved as an ACE provider to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Regulatory boards are the final authority on courses accepted for continuing education credit. ACE provider approval period: 05/02/2024 – 05/02/2027. Social workers completing this course receive 5.5 total credits including 4.5 clinical and 1 ethics continuing education credits.

Telehealth Certification Institute, LLC is recognized by the New York State Education Department's State Board for Social Work as an approved provider of continuing education for licensed social workers #SW-0435.

Addiction Professionals:

Telehealth Certification Institute is an approved provider of continuing education by NAADAC, the Association for Addiction Professionals, provider #193104. Full attendance is required; no partial credit will be awarded for partial attendance.

Psychologists:

Telehealth Certification Institute LLC is approved by the American Psychological Association to sponsor continuing education for psychologists. Telehealth Certification Institute LLC maintains responsibility for this program and its content.

Telehealth Certification Institute, LLC is recognized by the New York State Education Department’s State Board for Psychology as an approved provider of continuing education for licensed psychologists #PSY-0128.

Art Therapists:

Telehealth Certification Institute, LLC is recognized by the New York State Education Department's State Board for Mental Health Practitioners as an approved provider of continuing education for licensed creative arts therapists #CAT-0093.

Other Professionals: 

This course qualifies for 330 minutes of instructional content as required by many national, state and local licensing boards and professional organizations.  Retain your certificate of completion and contact your board or organization for specific filing requirements.

This is a non-interactive, self-study program.

Accommodations and Policies

Close Captioning is available for live webinars and recorded video presentations.

You can click on the following links to view our policies:

• Accommodations for Individuals with Disabilities.
• Cancellation Policy
• Grievance Policy
• Support Options
• Disclosure Statement