When every second counts, will you be ready to respond?
Crisis calls are a crucial and unavoidable part of mental health care practice. These situations often come with high stakes and emotional intensity that require clinicians to make quick, informed decisions that can be overwhelming, even for seasoned professionals.
This course is designed to equip you with essential training to effectively handle high-pressure situations, including suicide prevention, mental health emergencies, and relationship crises.
Led by crisis intervention expert Kelly Lannon, participants will gain a clearer understanding of what constitutes a crisis and learn how to identify and assess various types of crises, from suicidal ideation to financial and relationship struggles. They will explore strategies for engaging clients with empathy, asking the right questions, and developing tailored crisis management plans that leverage both local and national resources.
Through expert guidance, participants will dive into managing the emotional challenges that come with crisis intervention and discover strategies for managing stress and maintaining boundaries while delivering high-quality care. They will gain practical insights into navigating the complexities of crisis calls, ensuring they are prepared to offer meaningful support to clients in their most vulnerable moments.
This training will empower you to feel prepared, supported, and ready to respond effectively in high-stakes moments.
Enroll today and step into your role as a lifeline, a source of strength, and a guide through the storm.
This is a non-interactive self-study course.
Instruction consists of 1 hour of video instruction and a post-test.
Learning Objectives:
- Define a crisis and develop resources to utilize when a crisis occurs.
- Examine types of crisis calls and generate a plan for these calls.
- Engage with the client and manage expectations and fears.
From the time of registration, you have six months to access the coursework.
Kelly Lannon, APC, BC-TMH, CMCC; an Air Force combat veteran, has a Masters in Mental Health Counseling from the Margaret Warner Graduate school at University of Rochester. Kelly completed her graduate work with the Canandaigua, NY Veteran Affairs. While at the VA, she assisted veterans in processing trauma, while coping with substance use concerns. After completing graduate work, Kelly continued to work in crisis intervention and suicide prevention with veterans, active duty military, and their families. Her therapeutic approach is based in Existential and Humanistic approaches, combining skills found in Cognitive Behavioral Therapy (CBT), Dialectical Behavioral Therapy (DBT), and Cognitive Processing Therapy (CPT) to best serve individual needs.
Credit Hours: This course consists of 1 continuing education hour of credit.
Counselors: Telehealth Certification Institute, LLC has been approved by NBCC as an Approved Continuing Education Provider, ACEP No, 6693. Programs that do not qualify for NBCC credit are clearly identified. Telehealth Certification Institute, LLC is solely responsible for all aspects of the programs.
Telehealth Certification Institute, LLC is recognized by the New York State Education Department's State Board for Mental Health Practitioners as an approved provider of continuing education for Licensed Mental Health Counselors. #MHC-0048.
Marriage and Family Therapists: Many MFT licensing boards accept our courses or one of the approvals which we have from professional associations. You can check with your board to determine if your licensing board would accept this course.
Social Workers: Telehealth Certification Institute LLC, #1609, is approved as an ACE provider to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Regulatory boards are the final authority on courses accepted for continuing education credit. ACE provider approval period: 05/02/2024 – 05/02/2027. Social workers completing this course receive 1 clinical continuing education credit.
Telehealth Certification Institute, LLC is recognized by the New York State Education Department's State Board for Social Work as an approved provider of continuing education for Licensed Social Workers #SW-0435.
Addiction Professionals: This course has been approved by Telehealth Certification Institute LLC, as a NAADAC Approved Education Provider, for educational credits. NAADAC Provider #193104, Telehealth Certification Institute LLC is responsible for all aspects of the programming.
Psychologists: Telehealth Certification Institute LLC is approved by the American Psychological Association to sponsor continuing education for psychologists. Telehealth Certification Institute LLC maintains responsibility for this program and its content.
Telehealth Certification Institute, LLC is recognized by the New York State Education Department’s State Board for Psychology as an approved provider of continuing education for Licensed Psychologists #PSY-0128.
Art Therapists: Telehealth Certification Institute, LLC is recognized by the New York State Education Department's State Board for Mental Health Practitioners as an approved provider of continuing education for Licensed Creative Arts Therapists #CAT-0093.
Other Professionals: This course qualifies for 60 minutes of instructional content as required by many national, state and local licensing boards and professional organizations. Retain your certificate of completion and contact your board or organization for specific filing requirements.
To receive your certificate of completion you must complete the course in its entirety.
To complete an Online Self Study Course, one must register, log in, select the My Courses option from the menu items, click the Course Title, complete all of the modules, complete and pass the post-test(s), and complete the course evaluation.
A grade of at least 80% or more is required to pass the post-test. Retaking the post-test is possible until the participant is able to pass the test.
Psychologists and other professionals seeking CE credit through our approval with the American Psychological Association are asked but not required to complete the course evaluation before obtaining their certificate of completion, however passing a post-test for online self-study courses, and submitting one's attendance for live on-site and live webinars is required.
You can download or print your certificate of completion by logging into your account, navigating to the course by selecting the My Courses option from the menu items, clicking the Course Title, scrolling to the Certificate of Completion section, and clicking on the Certificate of Completion link to either download it or print it.
Participants may request a printed version of their certificate of completion to be delivered by mail. A shipping/handling fee of $6.95 will be charged per request. Shipping internationally may require an additional charge.
Directions for completing a course can be found by clicking here.
This course is intended for clinicians who provide behavioral health services.
This is a non-interactive self-study course. Teaching methods for this course includes recorded lectures, videos, a post-test, and a course evaluation.
This course was recorded 5/20/2020.