Implementation and Management of Teletherapy Services on College Campuses

Description

As colleges continue to face surging mental health needs among students, the implementation of teletherapy services has emerged as a critical—yet complex—solution. This course provides a clear roadmap for behavioral health professionals who are navigating the logistics, ethics, and practical decisions of launching and managing virtual care on campus.

Whether you're initiating services from scratch or refining an existing program, this self-paced course equips you with actionable tools and strategies to lead your team with clarity, confidence, and compliance.

Tiffany Howard, LPC, NCC, BC-TMH, brings both clinical expertise and hands-on leadership experience to this course. As Coordinator of Web-based Services at a large university, she has overseen the full implementation of Therapy Assistance Online (TAO) and supported providers through every stage of teletherapy program development. Her dual role as a clinician and administrator uniquely positions her to guide others through the decision-making, planning, and management process.

Tiffany’s approach is grounded in real-world application and designed for immediate use. She presents the course material through a practical, problem-solving lens, walking participants step-by-step through common barriers and proven solutions in the college counseling context.

Topics include how to assess your institution’s readiness, evaluate teletherapy platforms, develop staffing and supervision plans, draft informed consent and policies, manage risk and crisis protocols, and effectively communicate with campus partners. You'll also learn how to build a robust implementation and training plan for both staff and students, as well as how to maintain service quality through effective post-launch management.

Key Takeaways:

• Strategic Staffing Decisions: Gain clarity on who should provide teletherapy services and how to support them with adequate training and supervision.

• Implementation Blueprint: Learn a replicable, step-by-step process for designing and rolling out a successful teletherapy program.

• Operational Readiness: Understand what questions to ask, how to prepare your team, and how to sustain and improve services over time.

Why this course?

• Real-World Experience: Designed by a teletherapy program coordinator who has implemented these systems at scale within higher education.

• Immediate Application: Offers ready-to-use templates, scripts, and policy insights that can be tailored to your setting.

• Mission-Driven Training: Offered by Telehealth Certification Institute, a nationally respected CE provider committed to equipping healthcare professionals with the highest quality training.

Learning Objectives:

• Explore the decisions of who should provide teletherapy services within an agency.

• Describe a step-by-step guide for how to fully implement teletherapy.

• List key questions one should ask before and during the implementation process, discuss key management tips after implementation.

With a thoughtful blend of strategy and practicality, this course helps you build a teletherapy program that is ethical, efficient, and sustainable. Let this be your guide as you lead your organization toward accessible, student-centered care.

Add this course to your cart to begin learning instantly.

This is a non-interactive, self-study course. Instruction consists of 1 hour of video instruction and a post-test.

Course Details

Availability: 

From the time of registration, you have six months to access the coursework.

Who Should Attend: 

This course is intended for clinicians who provide behavioral health services.

Teaching Methods: 

This is a non-interactive, self-study course. Teaching methods for this course include recorded lectures, videos, a post-test, and a course evaluation.

How to Attend: 

Course access and completion instructions.

Instructor and Disclosures

Instructor

About Tiffany Howard, LPC, NCC, BC-TMH

Tiffany has a B.A degree in Psychology from Winthrop University and an Education Specialist degree in Marriage and Family Therapy from the University of South Carolina. She is also a trained facilitator of the Nationally and Internationally renowned Prepare/Enrich Inventories.

In her role as a staff counselor & the Coordinator of Web-based Services at a large university, Tiffany not only provides individual, group and couples counseling services; she also oversees, coordinates and acts as the main consultant of telehealth services. These services include but are not limited to assisting in the full implementation and management of Therapy Assistance Online, TAO (an online platform that provides coping skills and teletherapy services).

Disclosure Statement: 

The instructor for this course receive compensation for their services. There are no reported conflicts of interest to disclose.

CE Hours

Credit Hours:

This course consists of 1 continuing education hour of credit.

Counselors:

Telehealth Certification Institute, LLC has been approved by NBCC as an Approved Continuing Education Provider, ACEP No, 6693.  Programs that do not qualify for NBCC credit are clearly identified.  Telehealth Certification Institute, LLC is solely responsible for all aspects of the programs. 

Telehealth Certification Institute, LLC is recognized by the New York State Education Department's State Board for Mental Health Practitioners as an approved provider of continuing education for Licensed Mental Health Counselors. #MHC-0048.

Marriage and Family Therapists: 

Many MFT licensing boards accept our courses or one of the approvals which we have from professional associations.  You can check with your board to determine if your licensing board would accept this course.

Telehealth Certification Institute, LLC is recognized by the New York State Education Department's State Board for Mental Health Practitioners as an approved provider of continuing education for licensed marriage and family therapists #MFT-0135, effective May 8, 2025.

Social Workers:

Telehealth Certification Institute LLC, #1609, is approved as an ACE provider to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Regulatory boards are the final authority on courses accepted for continuing education credit. ACE provider approval period: 05/02/2024 – 05/02/2027. Social workers completing this course receive 1 clinical continuing education credit.

Telehealth Certification Institute, LLC is recognized by the New York State Education Department's State Board for Social Work as an approved provider of continuing education for Licensed Social Workers #SW-0435.

Addiction Professionals:

This course has been approved by Telehealth Certification Institute LLC, as a NAADAC Approved Education Provider, for educational credits. NAADAC Provider #193104, Telehealth Certification Institute LLC is responsible for all aspects of the programming.

Psychologists:

Telehealth Certification Institute LLC is approved by the American Psychological Association to sponsor continuing education for psychologists. Telehealth Certification Institute LLC maintains responsibility for this program and its content.

Telehealth Certification Institute, LLC is recognized by the New York State Education Department’s State Board for Psychology as an approved provider of continuing education for Licensed Psychologists #PSY-0128.

Art Therapists: 

Telehealth Certification Institute, LLC is recognized by the New York State Education Department's State Board for Mental Health Practitioners as an approved provider of continuing education for Licensed Creative Arts Therapists #CAT-0093.

Other Professionals:

This course qualifies for 60 minutes of instructional content as required by many national, state and local licensing boards and professional organizations.  Retain your certificate of completion and contact your board or organization for specific filing requirements.

Accommodations and Policies

Close Captioning is available for live webinars and recorded video presentations.

You can click on the following links to view our policies:

• Accommodations for Individuals with Disabilities.
• Cancellation Policy
• Grievance Policy
• Support Options
• Disclosure Statement